Public Information Officer
– Group Training


5 Days


Class Quizes
Class Exercises and Simulations
Final Examination


ICS 100, ICS 200
ICS 300 (Recommended)


Starting from *R4350 per person (2019 price)
*Starting price excludes venue, catering and any disbursements. An optimum solution will be discussed with you to meet your training needs.

Course Description

Vulcan Training offers ICS courses which are locally relevant and of a high standard. Your training experience from start to finish is professional, hassle free and rewarding. Vulcan Training is endorsed by South African ICS, providing training based on the United States – Federal Emergency Management Agency (FEMA) ICS courses.

The Public Information Officer is responsible for interfacing with the public, media, other agencies, and stakeholders to provide incident-related information, and updates based on changes in the status of the incident or planned event. Incident communication is a critical function. Rapid dissemination of information takes place through social media and todays PIO needs to stay ahead of the communication challenges, work with all the different communication channels and reach all the different audiences affected by an incident.

Course Modules:

  • Course Introduction
  • Module 1: Roles and Responsibilities
  • Module 2: Incident Information Operations
  • Module 3: Developing a Communications Strategy
  • Module 4: Effective Media Relations
  • Module 5: Assistant Public Information Officer Tasks and Assignments
  • Module 6: Effective Community Relations
  • Module 7: Special Situations
  • Module 8: Creating a Safe Environment
  • Module 9: Transition and Demobilization
  • Final Examination and Course Conclusion

Course Outcomes

By the end of this course, you will be able to:


  • Demonstrate, through exercises and a final exam, an understanding of the duties, responsibilities, and capabilities of an effective Public Information Officer.
  • Identify course objective and position-specific resource materials for the position of Public Information Officer.
  • Describe the role and importance of the Public Information Officer position in incident operations, especially as it pertains to initial incident operations.
  • Describe the fundamentals of information operations during incident management.
  • Develop a Communications Strategy for disseminating incident information.
  • Describe the importance of effective media relations and the role of the Public Information Officer in developing and maintaining such relationships.
  • Describe the roles and responsibilities of Assistant Public Information Officers.
  • Describe how the Public Information Officer may establish and leverage effective community relations.
  • Describe the role of the Public Information Officer as it pertains to handling special situations within incidents.
  • Describe how the Public Information Officer can keep her or himself and those they escort and work with alive and well in the incident environment.
  • Define the Public Information Officers roles and responsibilities during incident transition and demobilization.

Important Information

You receive a printed Course Certificate on successful completion of the course.

Group training is available for 10 or more persons.

Group Training Booking Process

  • Send us an enquiry with your training numbers, venue, catering needs etc.
  • We send you a quote based on your specs.
  • Once you are happy, the training is booked.

Group Booking Discounts are available.

The intended audience is personnel or emergency responders who may be designated as Public Information Officers on an Incident Management Team. The audience may include personnel from a variety of agencies and functional disciplines, including management, leadership positions, fire service, law enforcement, emergency management, public works departments, as well as public health organizations, medical emergency teams, and hospitals. ICS specific training should be completed by personnel who are regularly assigned to function, support, or unit leader positions or by those persons who desire to seek credentials/certification in those positions.